Frequently Asked Questions

Online orders are freight free where the value exceeds $150 (exc gst) with the exception of equipment, some non-stock items, bulky item orders and urgent deliveries in some cases.
Most orders below this value will incur an automatic freight charge of $7.
Teeth only orders over $50 are freight free.
Teeth only orders below this value will incur an automatic freight charge of $3.50.
The cost for urgent deliveries is to be advised at the time.

This low order value freight charge will not apply to the following:

• All backorders are freight free
• Phone, e-mail or Fax order values must exceed $350 (exc gst) to attract free freight, except for Privileges members whose tier level charges will apply.
• Freight on teeth orders remains unchanged.
• Stone and Plaster orders incur a freight charge of $11.50 per bag in addition to any other freight charges.

"Stocked items"
Orders of 'stocked items' will be despatched from HS Auckland’s warehouse and will be delivered by our courier delivery partners.
Under normal circumstances, orders received by 2.00pm should be delivered on the next working day
Hazardous goods may take 3-5 working days.